大多數人可能都知道，敏捷實踐在軟體發展或資訊技術領域已經建立並實施了相當長的一段時間。近年來，越來越多的人已經將敏捷概念應用在不同的行業領域，例如軍事，醫療和物流。在一家以其最近轉型聞名的地區醫院，一位資深敏捷/精實教練從一位患者的角度，在24小時的過程中觀察到了與商業敏捷性的關聯。
在這24小時中，這位教練得以理解該醫院如何實現工作的視覺化和互動，這些工作不僅影響到運作，也建立團隊成員和客戶的信心。她還觀察到組織中的個人是如何根深蒂固地接受這文化的變化。此外，這位教練辨識出醫院如何投入於強化市場區隔的功能。在從患者的角度進行體驗和觀察中，教練也證明了醫院敏捷的重要性，其對於建立顧客的信任和對顧客需求的照顧將會直接影響商業價值。
Most people might know that Agile practices have been established and well implemented in the Software Development or Information Technology for quite some time. However, during the recent years, more and more focuses have been placed in the concept of agility across different industry segments such as military, healthcare and logistics. Through the eyes of an experienced Agile/Lean coach during her 24-hour journey as a patient in a local hospital, the linkage to business agility was observed. The hospital is well known of their recent transformation journey.
During this 24-hour period, the coach was able to understand how the hospital implemented visualization and interaction of the work that impacts operations and builds confidence to not only the team members but also customers. She also observed how the culture change is well rooted and adopted by the individuals in the organization. In addition, the coach was able to identify how the hospital invested in functions that enable market differentiation. Finally, being a coach who experienced and observed as patient, she was able to bring it home and prove the importance of hospital’s agility that builds trust and takes care of customers needs which directly impact the business value.
About Jennifer Lai 賴秀如
Jennifer 是一位敏捷、精實專業人士，擁有16年以上指導、
An Agile and Lean professional with 16+ years of extended hands-on experience in coaching, leading and executing major operational and organizational transformation. Jennifer currently works for a leading Fortune 100 Best Company headquartered in Columbus Ohio. She owns many well-recognized professional designations like SPC, PMI-ACP, CSM, CALI, KMP and TKP. In additional to the Agile/Lean expertise, Jennifer is also an experienced IT professional who played various roles such as programmer, project manager, system owner and Infrastructure & Operation manager in her career. Jennifer enjoys traveling and playing competitive badminton during her leisure time.
2020/07/25 Webinar： Applying Business Agility In Organizations And Real Life